Position Summary
The Traffic Clerk provides administrative and clerical support to the Traffic Manager and transportation team. This role is responsible for accurate data entry, maintaining transportation records, coordinating communication between customers, vendors, and internal departments, and ensuring timely updates related to shipments and transportation activities. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to effectively manage multiple priorities in a fast-paced environment.

Key Responsibilities
Administrative & Clerical Support

Provide daily administrative support to the Traffic Manager and transportation department.
Prepare, maintain, and file transportation documents, shipping records, and reports.
Assist with scheduling, routing documentation, and transportation-related correspondence.
Maintain organized records and ensure documentation accuracy and compliance.

Data Entry & Reporting

Accurately enter shipment, freight, carrier, and customer information into company systems.
Update transportation management systems (TMS), spreadsheets, and databases with timely information.
Generate, compile, and distribute reports related to transportation activities and performance metrics.
Review data for completeness and accuracy, correcting discrepancies as needed.

Customer Service Support

Serve as a point of contact for customers regarding shipment status, delivery updates, and transportation inquiries.
Respond to customer requests professionally and promptly.
Communicate delays, changes, or issues affecting deliveries and work toward timely resolution.
Maintain positive customer relationships through effective communication and follow-up.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.